This complaint procedure has been drawn up in accordance with Act No. 40/1964 Coll. on Civil Code and Act No. 634/1992 Coll. on Consumer Protection as amended and applies to goods purchased in our online shop. The Seller is EASTSPORT s.r.o., Vysehradska 1349/2, CZ-128 00 Praha 2, IČO: 03560414, The company is registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 233839, VAT number: CZ03560414 (hereinafter referred to as “Seller”). By accepting the goods from the Seller or taking the goods to the post office or carrier, the Buyer agrees to these conditions of complaint.

If a defect in the purchased goods is detected during the warranty period, the buyer is entitled to complain about the defect.
A change (a property) in the goods during the warranty period due to wear and tear, improper use, insufficient or improper maintenance, due to natural changes in the materials of which the goods are made, due to any damage by the purchaser or a third party, or due to any damage by the purchaser or a third party or other wrongful interference.
The rights against liability for defects of the goods, which are covered by the warranty period, cease if they are not realised during the warranty period.

The warranty period for consumer goods is 12 months from the moment the consumer receives the goods, unless a longer warranty period is stated in the warranty card. The period from the realisation of the right to claim for defects up to the moment when the purchaser is obliged to accept the goods after the end of the claim procedure does not constitute the warranty period. In the event of replacement of the goods the warranty period starts again from the moment of receipt of the new goods. The warranty period must not be mixed up with the lifetime of the goods, i.e. the time during which the goods, due to their properties, the given purpose and the differences in the intensity of their use, may last with proper use and care.

The place of the claim is the seller, from whom the goods were purchased. The Buyer may lodge a complaint even in any establishment owned by the Seller or in a registered office of the Seller. The buyer may deliver the complaint personally or send the goods for complaint by transport service to the following address: ALPINE logistik (for EastSport SRO) Vavrečkova 5657, 8, NP, 760 01 Zlín
The buyer shall file a complaint without undue delay after the defect has become apparent. so that the complaint can be properly evaluated and handled.

Furthermore, the purchaser is obliged to state how the defect appears and indicate the choice of the right to liability for defects which he applies. Once the purchaser has exercised certain defect liability rights, such as the right to remedy the defect or a discount, he is bound by this regulation and may not change the choice of applicable law unless otherwise agreed with the Vendor.

The Buyer must prove that its right to settlement of the claim is justified, in particular that it purchased the goods from the Vendor and when it purchased the goods. If the goods are sent by transport service, it is particularly advisable to send a copy of the sales receipt or a valid warranty card. The complaint shall be considered as duly lodged if the claimed goods are complete and supported by the necessary documents. If the defective goods are sent on the complaint, the buyer is obliged to deliver the goods complete and in suitable packaging that meets the transport requirements of the delivered goods – preferably in the original packaging. The seller is not obliged to accept the goods on the complaint if they are not properly packed and delivered with the delivered parts and accessories. Claimed goods shall only be accepted for a claim if the goods are properly cleaned, dried and the general principles of hygiene do not prevent the assessment of the claim.

In order to expedite communication, we ask the Buyer to mark the consignment containing the claimed goods and the abovementioned documents with the inscription “PRETENTATION – online shop” and provide sufficient contact information, in particular the address and telephone number.

The Seller will not accept unsolicited deliveries on delivery or at the Seller’s expense

A complaint, including the remedy of defect, must be settled without undue delay, no later than 30 days from the date of the complaint, unless the Seller and the Buyer agree on a longer deadline. If the complaint is not resolved within this period, the Buyer shall have the same rights as in the case of an unrecoverable defect.

The Seller will provide the Purchaser with information about when the right to release from liability for defects was exercised, what the content of the complaint is and what method of handling the complaint requires the Purchaser, as well as the performance and duration of the repair, or the method of handling the complaint (including any written justification for rejecting the complaint) a written confirmation.

If the goods have been sent by a delivery service, they will automatically be sent to the purchaser’s address after they have been processed.

Defects that can be repaired without affecting the appearance, function or quality of the goods are considered to be remediable defects and the repair can be carried out in a timely and proper manner. The deadline for remedying the defect shall not exceed 30 calendar days, or a longer period agreed upon by the Seller and the Buyer. The assessment of the nature of the defect shall belong to the Vendor.

The Seller shall restore the goods free of charge and without undue delay to a condition that complies with the contract of sale at the request of the Buyer.

In particular, the buyer is entitled to have the alleged defect remedied free of charge, in a timely and proper manner. If this is not disproportionate due to the nature of the defect, the purchaser may demand a replacement of the goods or, if the defect concerns only a part of the goods, a replacement of the part. If it is not possible to remedy the defect or to exchange the goods, the buyer may demand a reasonable discount on the price of the goods or withdraw from the contract.

An irremovable defect is a defect that cannot be remedied or cannot be eliminated within the above period of 30 days (or within a longer period agreed between the Seller and the Buyer).
If it is an irremovable defect that prevents the proper use of the goods as a defect-free item, the Purchaser is entitled to demand an exchange of the goods for a new, serviceable one or to withdraw from the contract of sale.

Even in case of a removable defect, the buyer has the right to exchange the goods or withdraw from the contract, if it is impossible to use the goods appropriately, because of a repeated occurrence of a removable defect after the repair, or because of a larger number of removable defects. defects. The reappearance of a defect after a repair is due to the reappearance of the same defect that has already been remedied at least twice during the warranty period. The goods are more defective if they have at least three removable defects at the time of the claim.

If the nature of the non-removable defect does not prevent proper use of the goods as goods without defects (e.g. aesthetic defects) and the buyer does not require an exchange of the goods, the buyer is entitled to a reasonable discount on the purchase. When granting a discount, the nature of the defect, the degree and manner of wear and tear of the goods, the duration of their use and the possibilities of further use shall be taken into account.12